FREQUENTLY ASKED QUESTIONS
- Season tickets are a great way to save money, but we understand you might not be able to attend every game. One main benefit to having a full season ticket is that if you miss a game, you may trade in that unused, previous game ticket at the North Charleston Coliseum Box Office for a ticket to a future game. This is a great way to bring friends or family with you!
- 24-game season ticket holders may also exchange tickets for games they are unable to be at. These plan holders must notify a Stingrays ticket representative at least 48 hours prior to the game they are going to miss. Please also allow 48 hours notice for the game you’d like to exchange your tickets for. The Stingrays are not able to accommodate ticket exchanges for games that have already been played for partial plan holders. If you have specific questions, please contact your ticket representative.
The North Charleston Coliseum’s ticket policy states that children ages 2 and under are admitted free of charge if they sit on a lap. For more information, visit the NCC's website.
Please contact the North Charleston Coliseum at 843-529-5050 for more information.
No, guests who enter the North Charleston Coliseum may not leave the building and re-enter. A full, uniform, unused ticket must be presented to enter the building.
Guests are not allowed to smoke in the North Charleston Coliseum, Performing Arts Center, Montague Terrace, or the Charleston Area Convention Center. For Coliseum events, there are outside smoking areas located on the north and the south side of the building.
Parking is available at the North Charleston Coliseum for $10 per vehicle. On nights where a large crowd is expected or multiple events are happening, parking may be limited. When this happens, the Coliseum will post a parking alert on social media. Be sure to follow North Charleston Coliseum & Performing Arts Center on Facebook.
Single game Accessible seating tickets are available online at Ticketmaster.com and in person at the North Charleston Coliseum Box Office. If you have questions regarding Season or Group ticket packages that include Accessible seating locations, please contact the Stingrays Front Office at 843-744-2248. For questions regarding Single game Accessible seating locations please call 843-202-ARTS (2787) or visit the North Charleston Coliseum Box Office.
Full Season Ticket Holders and 24 game plan holders will have the opportunity to renew the same seats from year-to-year provided an account deposit is made prior to pre-determined deadlines set forth by the Stingrays.
Seat relocation occurs on an annual basis, at the time of ticket renewal. The Stingrays will use their best efforts to annually allocate and license seats under various ticket plans but retain the rights to refuse, renew, or limit the number and determine the location of such seats. Relocation, if possible, will be considered on the basis of the longevity of each account, the seat location currently held and openings that may occur because of cancellations in the requested area(s). No consideration will be made unless the ticket holder indicates in writing a change is desired and the first payment has been received by the Stingrays by the first payment due date. When requesting relocation, please specify your request regarding section, row, seat numbers, price range, etc.
A Front Office representative will contact the season ticket holder of record if any available options exist. If the season ticket holder issuing the request fails to respond to any phone or email messages made by the Stingrays in a reasonable amount of time as determined by the Stingrays, priority pertaining to the requested seats will be lost.
Full season ticket holders receive the first 4 Stingrays home playoff games as part of the package. Full, 24, and Flex plan holders automatically receive first priority for re-ordering their seats for postseason tickets. Seats are reserved with payment by a pre-determined date set forth by the Stingrays. All playoff monies for un-played home games will be credited to the ticket holder's account. Season ticket holders who do not reserve their seats for the playoffs still retain first right of refusal on their seats for the following regular season.
The transfer of season tickets into a different name is at the sole discretion of the Stingrays. Please visit or call the Stingrays Front Office at 843-744-2248 if you have any questions or want to inquire about transferring your season tickets.
The Stingrays will not buy back or refund tickets for games the ticket holder is unable to attend. However, ticket holders may sell their tickets through a multitude of outlets including, but not limited to, ticket exchange websites, newspaper or online classifieds, etc. The Stingrays are not responsible for third party exchanges of tickets or payment. Fans should exercise caution when purchasing tickets from an outside party. Full season ticket holders may also take advantage of the Never A Wasted Ticket Program.
Fans are strongly encouraged to not bring any types of bags to the North Charleston Coliseum and Performing Arts Center, however, outlined below are types of bags that will be permitted:
- Bags that are clear plastic, vinyl or PVC and do not exceed 14” x 6” x 14”
- One-gallon plastic freezer bag (Ziploc bag or similar)
- Small clutch bags, with or without a handle or strap, not to exceed 4.5” x 6.5”
- Exceptions will be made for medically necessary items after proper inspection at designated entrance points.
- Diaper bags will be allowed for families with infants and toddlers. Child must be present.
Fans will continue to be able to carry items allowed into the venues such as non-professional cameras, binoculars, and smartphones as long as they are in their pockets or a clear bag. For more information, please visit www.northcharlestoncoliseumpac.com.
Doors for all events open one (1) hour prior to puck drop unless otherwise noted and announced by the Stingrays Front Office.
The Stingrays customer service table is located behind section 110. A separate customer service booth is available for all Coliseum related questions located adjacent to the Montague Terrace.
As a general rule, video Cameras, audio recording devices, and cameras with 90mm lenses, detachable lenses, and large telephoto lenses are prohibited in the North Charleston Coliseum & Performing Arts Center.
Your ticket is a revocable license and may be withdrawn at any time without refund at the sole discretion of the Stingrays. All tickets are subject to the rules, regulations and policies of the Stingrays. Your tickets may be revoked for reasons including but not limited to the following: failure to meet payment deadlines, misrepresentation of tickets, violating guest conduct policies including drunk or disorderly conduct, harassment of other guests or obscene behavior. All costs of the Stingrays, including attorney’s fees, relating to any dispute concerning season ticket account ownership costs, benefits, and/or policies (whether or not the Stingrays are named as a party in any litigation) will be charged to the season ticket holder.